FREQUENTLY ASKED QUESTIONS

Q.  Do I need to have a PayPal account in order to make online payments?

A.  No.  A PayPal account is not required in order to make payment.  Most major credit cards, debit cards, and pre-paid gift cards are accepted.  For help with credit/card payments, reference the Credit Card Payment Guide.  

Q.  In which format will I receive my custom artwork or logo?

A.  We will provide the completed project in a digital format as email attachments, unless otherwise specified.  The customer's desired format should be stated when making the initial order.  Customers will incur additional production and shipping costs if physical copies of the artwork is requested.    

Q.  How do I pay a negotiated rate for an amount that is not listed as a dropdown option under the applicable catalogue item?

A.  The Flexible Payment Plan Option can be used to pay amounts in increments of $1.00, $2.50, or $5.00.  Use a combination of the amounts under the Flexible Plan Option to reach the desired payment amount.